Unemployment Benefits

You will need the following:

  • Last employer’s business name and address
  • First and last dates (month, day and year) you worked for your last employer
  • Number of hours worked and pay rate if you worked this week (including Sunday)
  • Information related to your normal wage
  • Alien Registration Number (if not a U.S. citizen or national)

Recommended Call & Access tIME

TWC asks that Texans use their area code to find their proposed call and access times listed below. See below chart for recommended call and access times:
If you are having trouble getting through to the Unemployment Benefit Services line (800-939-6631) or on the TWC website, please keep trying. TWC has confirmed they will backdate your claim to your initial date of unemployment if your initial claim is delayed because of difficulty accessing the system.


For more information on how you can get assistance, please visit the City of San Antonio Metropolitan Health District Website

WSA Video Library

The Workforce Solutions Alamo YouTube channel features step by step tutorial videos to help you access a variety of resources including:

  • Applying for unemployment benefits
  • Registering for Work in Texas
  • Job search tips (resumes, interview, etc.)

Texas Workforce Commission Ombudsman

For information and complaint resolution regarding all TWC services, contact the TWC Ombudsman.

  • TWC Ombudsman
    Texas Workforce Commission
    101 E 15th St, Rm 370
    Austin, TX 78778-000